Refund Policy

AskYourMarket offers a 30-day money-back guarantee on subscription purchases. This page explains how cancellation, refunds and credits work in practice, and who processes each step.

If you are not satisfied with a subscription purchase, you can request a full refund within 30 days of the order date. Where a refund is granted, access to paid features ends and any credits granted by that purchase are removed from your balance.

Cancelling and requesting a refund are two different things. You can cancel at any time from the Billing page in your account; cancelling stops future billing but is not itself a refund request.

Your plan stays active and you keep access to Pro features and the credits already granted for the current period until the end of the period you have already paid for. After that date the subscription does not renew and your account returns to the free tier. Monthly plans stop at the end of the current month; annual plans stop at the end of the current year of service.

Credits are consumed as soon as you generate respondents, run a survey or produce a report, and that consumption cannot be reversed. Consumed credits are not refundable; unused credits may be refundable as described below.

One-off credit top-ups are refundable within 30 days of purchase to the extent the credits are unused. If part of a top-up has been consumed, any refund is limited to the unused portion.

If something went wrong on our side — a failed generation, a duplicate charge or a run that consumed credits without producing results — contact us and we will restore the credits or arrange a refund regardless of the periods above.

Request a refund at paddle.net using the email address you purchased with, or email us at support@askyourmarket.com and we will raise it with Paddle for you. Approved refunds are returned to the original payment method and typically take 3–10 business days to appear.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, which means payments and approved refunds are processed by Paddle rather than by us. Anything not covered above is governed by Paddle’s Refund Policy and Buyer Terms.

Nothing here limits the rights you have under the law of your country, including any statutory right of withdrawal.

Billing and refund questions: support@askyourmarket.com. We aim to reply within two business days.